Vanliga frågor Frågor

faq-people
Healy-maskinvara
How much does a replacement Healy cost (out of warranty)? I have lost my Healy, what can I do?
Jag kan inte hitta min Healy-enhet i Bluetooth-inställningarna på min smartphone
I have to manually hold the charging cord on to Healy in order for it to charge
Why does the battery of my Healys discharge so quickly?
Healy gets warm during use
The plastic clip on my Healy is broken
Can I use adhesive electrodes and wristbands that I purchased from a different company with Healy?
Healys drifttid
Så ansluter du armbandselektroderna till Healy och placerar dem på handleden
Problem med Bluetooth och anslutningar
Allmän felsökning
The lead part of the cable broke off and is stuck within the internal body of the Healy.
Var produceras/tillverkas Healy-enheten?
Hur startar man Healy?
Den gröna lampan blinkar inte hela tiden
Hur återställer man Healy (maskinvaruåterställning)?
Varför blinkar inte Bluetooth-lampan hela tiden?
Which code do I need to connect my smartphone to the Healy?
Can an Independent Healy World Member who has already been placed still be moved to the other leg?
Why does my Healy need to have GPS/location sharing turned on for Bluetooth connection when other devices do not?
The battery of my Healy dies before reaching 0%. What can I do?
The Healy app displayed an incorrect serial number after scanning.
What is the minimum operating system requirement for Apple and Android devices?
Omgivningstemperatur när man använder Healy
How can I clear the App Cache on my phone?
Healy-batteriet är inte fulladdat
Vilken laddare kan man använda med Healy?
My Healy is not connecting to the Healy App
Kan jag ansluta Healy-enheten till både Healy-appen och HealAdvisor Analyse-appen samtidigt?
How can I clear the Bluetooth Cache on my phone?
Jag känner inget när jag använder armbanden
Min hud har blivit irriterad efter att jag har applicerat mikroström genom elektroder
Why is the Healy not found by either the Healy or the HealAdvisor Analyse app?
The Healy is 100% made in Germany. So why is there no German company mentioned?
The lead socket of my cable broke off
LED-lampornas funktioner och reaktioner på Healy
Healy Watch
Vad är alternativet Musik och hur fungerar det?
Min bioenergetiska rytmanalys (BRA) visar inte alla resultat
Hur får man telefonaviseringar på Healy Watch?
Är Healy Watch vattentät?
Varför är diagrammet för min bioenergetiska rytmanalys (BRA) upp och ned?
Hur stor Bluetooth-räckvidd har Healy Watch?
Vad gör sömnläget?
Hur kan jag se aktuell väderinformation på Healy Watch-enheten?
Hur stänger man av och slår på Healy Watch?
How do I get the SOS feature to work?
Hur fungerar funktionen Hitta telefon?
Hur fungerar funktionen Ta foto?
Healy Watch-appen hittar inte min Healy Watch
Healy Watch-enheten visar fel datum och/eller tid
Healy Watch Firmware update interrupted
How can I clear the App Cache on my phone?
Felaktiga sömndata
How do I manually update the Healy Watch App?
Vad baseras programrekommendationerna på?
Jag kan inte köra vissa träningstyper
Jag har ingen profilbild i Healy Watch-appen
Varför visas alltid samma program för mig efter en bioenergetisk rytmanalys (BRA)?
Hur registrerar jag mig i Healy Watch-appen?
How can I clear the Bluetooth Cache on my phone?
Inga data visas i Healy Watch-appen
Inga program visas under Healy Connect
Min Healy Watch ansluter inte till Healy Watch-appen
Vad representerar sömnförhållandet?
Kan jag ansluta en annan Healy Watch till mitt konto?
Kan jag logga in på Healy Watch-appen med ett annat konto?
HealAdvisor-appen
Var kan jag läsa mera om programmen?
Outdated - Where can I learn more about the Digital Nutrition Application?
Måste jag uppdatera min Healy till version 226 om jag vill använda HealAdvisor-appen?
Glömt lösenord
Jag kan inte logga in på mitt konto
Behöver jag ständig internetanslutning?
Hur uppdateras HealAdvisor-appens databas?
What subscriptions are there in the HealAdvisor App?
Hur registrerar jag mig? (Appar)
Måste jag köpa en Healy innan jag kan använda HealAdvisor-appen?
Översättning saknas för text
Hur aktiverar/inaktiverar jag pushnotiser?
What does the HealAdvisor module Bioenergetic Vitalisation do or what is the purpose of this module?
How can I review the terms of use, privacy statement and declaration of consent which I am agreeing to at the login screen?
När jag trycker på Starta program blir jag ombedd att installera Healy-appen, som jag redan har installerat
Does the HealAdvisor Search module really search for the frequency my body needs?
What is the minimum operating system requirement for Apple and Android devices?
Jag har tappat bort min programlista
Inget visas i Min inköpslista
OUTDATED What information from the Assistant affects the Shopping list?
När kan jag bli av med data?
Jag kan inte hitta ämnet jag söker efter
The HealAdvisor App subscriptions have a greyed out button and cannot be started
Molndata synkroniseras inte, fel vid molnsynkronisering
Inloggningsknappen reagerar inte
How do I manually update the HealAdvisor App?
Inloggningsknappen är nedtonad
Hur byter jag Healy-paket?
HealAdvisor Analyse App
Login button is grey in the HealAdvisor Analyse App
Steps to Activate device with existing Master Device
Endless spinning wheel on master key screen
Why am I still able to perfom a Cloud synchronization in Demo mode?
What is Demo mode?
Will the data that I have stored in Demo mode be visible on another smartphone device?
How do I manually update the HealAdvisor Analyse App?
Synchronization options in HealAdvisor Analyse App
HealAdvisor Analyse-appen fungerar inte på en annan smartphone
Friskrivningsskärmen visar snurrande hjul/läser in
No or only some databases are displayed to me
Vissa eller alla mina kunder försvann efter att jag ominstallerade HealAdvisor Analyse-appen
When starting an application with the HealAdvisor Analyse Resonance module, the connection to the Healy is interrupted.
Det går inte att skapa kunder
Huvudnyckeln är inte tillgänglig/har försvunnit
Fel: Det går inte att ansluta till inloggningsservern: odefinierat
Auktoriseringsfel vid inloggning
Jag kommer omedelbart till inloggningsskärmen trots att jag inte har registrerat mig för ett molnkonto
Registrerar HealAdvisor Analyse-appen mitt fingeravtryck?
What is the minimum operating system requirement for Apple and Android devices?
Where should I save my “Master Key”?
Måste jag använda elektroder med HealAdvisor Analyse-appen?
HealAdvisor Analyse-appen kraschar/fryser när jag trycker på Listor
Kan jag byta namn på huvudnyckeln eller ändra dess innehåll
Kan jag minimera HealAdvisor Analyse-appen medan jag kör en analys?
The synchronization of the HealAdvisor Analyse App is stuck at 10%
In the HealAdvisor Analyse App, my “Master Key” will no longer sync. It just keeps saying “Encryption in progress”, but never finishes.
I ordered the Bioenergetic Revitalization subscription and cannot get it to load. The buttons are greyed out
Healy-appen
Is there a limit to the number of programs we can run in the course of one day?
What does the progress percentage underneath the progress circle actually mean?
Can I upload my own frequencies to the Healy?
How do I manually update the Healy App?
Will the programs always be available on the Healy?
Constant reconnection when you move the Healy app to the background and then bring it back to the foreground
The Healy app displayed an incorrect serial number after scanning.
What is the minimum operating system requirement for Apple and Android devices?
Kan jag svara i telefon på min smartphone medan programmet körs, eller avbryts programmet då?
Varför går överföringen/inläsningen av vissa Healy-approgram så snabbt?
Program öppnas inte från Healy Watch eller HealAdvisor-appen, ”Unbekanntes Program”
Appen tappar ofta kontakten med Healy
Problem med anslutningsindikatorn (svart cirkel, vit, grå)
Hur vet man att Indikation används i frekvensprogrammet?
Har vet man att Resonans används i ett frekvensprogram?
Hur vet man att programlogiken Realtid används i ett program?
Healy-program saknas efter uppdatering
Hur långt från telefonen kan du förflytta dig när du kör ett program utan att anslutningen bryts?
Hur många program kan jag köra under en dag?
Kan man stänga av sin smartphone när man har startat ett Healy-program?
Vad betyder Hz-siffrorna, och varför förändras de hela tiden?
When you try to connect Healy for the first time, you see (in red): “Anderes” device.
Varför känner jag inget? Varför kan jag känna vissa frekvenser, men inte andra?
Vad är vårdgivarens TAN-länk?
Måste jag använda elektroder för att applicera ett Healy-frekvensprogram?
Vad betyder texten OK eller NOK (Ingen kontakt) när Healy-appen minimeras?
Jag ser 0 Hz när jag använder ett Healy-program
Jag känner inget när jag använder armbanden
Min hud har blivit irriterad efter att jag har applicerat mikroström genom elektroder
How can I clear the Bluetooth Cache on my phone?
My Healy is not connecting to the Healy App
How can I clear the App Cache on my phone?
The Healy App crashes/immediately closes when connecting to the Healy and my iPhone.
Kan jag avsluta ett program före det är klart?
Healy Coil
What are the benefits of using the Healy Coil? How does the Healy Coil work?
How does the Healy work when used with the Healy Coil?
How does the HealAvisor Analyse App work?
Healy Backoffice
How does the sponsor link work?
Where in the Backoffice can a sponsor find a listing of their new Independent Healy World Member?
Can I change from Independent Healy World Member to Customer and then back to Independent Healy World Member?
I can't see all the pages of the Support Center.
I cannot download my commission invoice.
When uploading the required documents in the Backoffice, the error message 500 appears.
My dashboard does not seem to contain any information. What to do?
I can't watch the videos in my dashboard.
I am logged into the Backoffice, but I cannot click any of the buttons. The page does not respond.
I don't see any points for my newly registered Independent Healy World Members.
A downline of mine has bought an upgrade, but is shown in the Backoffice with the old version.
How can there be a negative volume of points in one leg?
My Independent Healy World Member is not visible in my binary tree.
I can't log in to the Backoffice or the store. I get the error message 500.
In my profile the correct country is stored, but when ordering in the store it changes.
In my backoffice there is an incorrect country setting. How can I change the country?
Can I become a distributor in a country where the market is not yet open?
The language is set incorrectly in my back office. How can I change this?
A Independent Healy World Member is placed automatically, however, in a different leg than I would like. Can I change this?
What promotional material can I use and where can I get it?
Since I switched from Independent Healy World Member to Customer, I can no longer log in to the shop.
Points have disappeared in my Backoffice that have not yet been paid out.
Can an Independent Healy World Member who has already been placed still be moved to the other leg?
Where can I see if my order was successful?
Is there a transition phase, where I can buy some products from both business models?
In alignment with the subscriptions, how can the members get PVs?
Why does Healy operate with the new business model?
Healy Shop
Can I select the shipping method, or the shipping company?
Will the order with a status (Failed/Pending Payment) be processed in the shop/Backoffice? // Are only the orders with the status "Processing/Completed" processed?
Will I receive an order confirmation by e-mail if the payment was successful?
Is just an upgrade to the next level possible?
How can I buy an upgrade? Where can I find the prices for upgrades?
Are the products on the shop page always updated? How do I know if a product is currently not available?
How can I transfer an order to another account?
Can I edit my order later? How can I change my order?
Why did I not receive a confirmation e-mail after registering?
How can I cancel my subscription?
I cannot access my account. What can I do?
My order has failed several times. What should I do?
Are there predefined packages or is there also the possibility to make your own selection?
Are there alternatives to the subscriptions?
Is it possible to book some additional program groups and modules?
How many programs, program groups and modules are included in the Healy Editions? What are the prices for the Healy Editions?
How can I get the warranty for the bracelets?
Does Healy offer different editions? Which editions does Healy offer and what do they contains?
Is it possible to charge my credit card again if the payment of an order was not successful?
I cannot choose a payment method.
The payment with PayPal does not work. What can I do?
Is the discount connected to a Healy?
How can I open and respond to a ticket as a customer?
What will happen with a subscription in case of a Healy device transfer? Who is getting the benefits of the devices and the discounts of the subscriptions?
What will happen with a subscription in case of a Healy device transfer? Who is getting the benefits of the devices and the discounts of the subscriptions?
Is there an opportunity to withdraw from an already signed contract?
How long is the accounting period for subscriptions and when does it begin?
What are the terms of payment for subscriptions?
What are the cancellation options?
I want to book 4 or more program grups or modules, but at several points of time. Can I still get the full discount?
I am interested in a self selected choice of program groups and modules. How does this work and how expensive is it?
The amount was debited from my account even though the order failed.
I would like to upgrade the Healy of a friend. How can I do this?
How can I cancel an order?
When do I get my refund after a return?
Who will cover the cost of the return label?
What payment options are available at Healy?
Is payment by installments possible?
I would like to order a subscription. What payment options do I have?
Why did the payment with my credit card fail?
Can the customer upgrade a Healy bought before 07/07/2021?
Can the customer upgrade a Healy bought before 07/07/2021?
Scroll to Top

Choose your Country

Your Country

Europa

CHANGE COUNTRY