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When I press on „Start Program“, it tells me to install the Healy App, which I already have

For this step to work, it is best to uninstall your current Healy app and download the newest version of the Healy app available at the App Store/Play Store. Press the „Install“ button; it will redirect you to the Healy version that is necessary for this step to work. If you installed the new Healy app version but starting the program through the HealAdvisor App still does not work, restart both apps and try again. Make sure that both the HealAdvisor App and Healy app are up-to-date.

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