Preguntas frecuentes

faq-people
Hardware del Healy
How much does a replacement Healy cost (out of warranty)? I have lost my Healy, what can I do?
No encuentro mi Healy en los ajustes de Bluetooth del smartphone.
I have to manually hold the charging cord on to Healy in order for it to charge
Why does the battery of my Healys discharge so quickly?
Healy gets warm during use
The plastic clip on my Healy is broken
Can I use adhesive electrodes and wristbands that I purchased from a different company with Healy?
Tiempo de funcionamiento del Healy
Cómo conectar los electrodos de pulsera al Healy y cómo colocarlos en la muñeca
Bluetooth y problemas de conexión
Soluciones a problemas generales
The lead part of the cable broke off and is stuck within the internal body of the Healy.
¿Dónde se produce/fabrica el dispositivo Healy?
¿Cómo se enciende el Healy?
La luz verde no parpadea constantemente.
¿Cómo se restablece el Healy (restablecimiento de hardware)?
¿Por qué no parpadea constantemente la luz del Bluetooth?
Which code do I need to connect my smartphone to the Healy?
Can an Independent Healy World Member who has already been placed still be moved to the other leg?
Why does my Healy need to have GPS/location sharing turned on for Bluetooth connection when other devices do not?
The battery of my Healy dies before reaching 0%. What can I do?
The Healy app displayed an incorrect serial number after scanning.
What is the minimum operating system requirement for Apple and Android devices?
Rango de temperatura ambiente durante el funcionamiento del Healy
How can I clear the App Cache on my phone?
La batería del Healy no está cargada del todo.
¿Qué cargadores se pueden utilizar para el Healy?
My Healy is not connecting to the Healy App
¿Puedo conectar el Healy a las aplicaciones Healy y HealAdvisor Analyse a la vez?
How can I clear the Bluetooth Cache on my phone?
No siento nada cuando uso las pulseras.
Se me ha irritado la piel después de aplicar microcorrientes a través de los electrodos.
Why is the Healy not found by either the Healy or the HealAdvisor Analyse app?
The Healy is 100% made in Germany. So why is there no German company mentioned?
The lead socket of my cable broke off
Funciones y reacciones de las luces led del Healy
Healy Watch
¿Qué es la opción de «Música» y cómo funciona?
Mi medición BRA no ha mostrado todos los resultados.
¿Cómo se reciben las notificaciones del teléfono en el Healy Watch?
¿El Healy Watch es resistente al agua?
¿Por qué mi gráfico BRA está al revés?
¿Cuál es el alcance de Bluetooth del Healy Watch?
¿Qué hace el modo sueño?
¿Cómo se puede ver la información meteorológica actual en el Healy Watch?
¿Cómo se apaga y se enciende el Healy Watch?
How do I get the SOS feature to work?
¿Cómo funciona la función «Encontrar teléfono»?
¿Cómo funciona la función «Hacer foto»?
La aplicación Healy Watch no encuentra mi Healy Watch.
El Healy Watch muestra una fecha u hora incorrectas.
Healy Watch Firmware update interrupted
How can I clear the App Cache on my phone?
Los datos de sueño son imprecisos.
How do I manually update the Healy Watch App?
¿En qué se basan las recomendaciones de programas?
No puedo ejecutar algunos tipos de entrenamiento.
No tengo foto de perfil en la aplicación Healy Watch.
¿Por qué siempre se me muestran los mismos programas después de la medición BRA?
¿Cómo me registro en la aplicación Healy Watch?
How can I clear the Bluetooth Cache on my phone?
No se muestran datos en mi aplicación Healy Watch.
No se muestran programas en Healy Connect.
Mi Healy Watch no se conecta con la aplicación Healy Watch.
¿Qué representa la razón de sueño?
¿Puedo conectar otro Healy Watch a mi cuenta?
¿Puedo iniciar sesión en la aplicación Healy Watch con otra cuenta?
HealAdvisor App
¿Dónde hay más información sobre los programas?
Outdated - Where can I learn more about the Digital Nutrition Application?
¿Tengo que actualizar mi Healy a la versión 226 si quiero usar la aplicación HealAdvisor?
Contraseña olvidada
No puedo iniciar la sesión en mi cuenta.
¿Necesito tener conexión a internet constantemente?
¿Cómo se actualiza la base de datos de la aplicación HealAdvisor?
¿Qué suscripciones hay en la aplicación HealAdvisor?
¿Cómo me registro? (aplicaciones)
¿Tengo que comprar un Healy antes de poder usar la aplicación HealAdvisor?
Falta la traducción de algunos textos.
¿Cómo se activan y desactivan las notificaciones push?
What does the HealAdvisor module Bioenergetic Vitalisation do or what is the purpose of this module?
How can I review the terms of use, privacy statement and declaration of consent which I am agreeing to at the login screen?
Cuando pulso «Iniciar programa», me dice que instale la aplicación Healy, que ya tengo.
Does the HealAdvisor Search module really search for the frequency my body needs?
What is the minimum operating system requirement for Apple and Android devices?
He perdido mi lista de programas.
No hay nada en mi lista de la compra.
OUTDATED What information from the Assistant affects the Shopping list?
¿En qué casos puedo perder mis datos?
No encuentro el término que estoy buscando.
The HealAdvisor App subscriptions have a greyed out button and cannot be started
Los datos en la nube no se sincronizan: «Cloud Sync Error»
El botón de inicio de sesión no responde.
How do I manually update the HealAdvisor App?
El botón de inicio de sesión está en gris.
¿Cómo cambio mi edición de Healy?
HealAdvisor Analyse App
Login button is grey in the HealAdvisor Analyse App
Steps to Activate device with existing Master Device
Endless spinning wheel on master key screen
Why am I still able to perfom a Cloud synchronization in Demo mode?
What is Demo mode?
Will the data that I have stored in Demo mode be visible on another smartphone device?
How do I manually update the HealAdvisor Analyse App?
Synchronization options in HealAdvisor Analyse App
La aplicación HealAdvisor Analyse no funciona en otro smartphone.
Rueda giratoria/carga en la página de exención de responsabilidad
No or only some databases are displayed to me
Algunos o todos mis clientes han desaparecido después de reinstalar la aplicación HealAdvisor Analyse.
When starting an application with the HealAdvisor Analyse Resonance module, the connection to the Healy is interrupted.
No puedo crear clientes.
Clave maestra no disponible o perdida
Error: «No es posible conectarse al servidor de inicio de sesión: indefinido»
Error de autorización al iniciar sesión
Llego inmediatamente a la pantalla de inicio de sesión, aunque nunca he registrado una cuenta en la nube.
¿La aplicación HealAdvisor Analyse graba mi huella dactilar?
What is the minimum operating system requirement for Apple and Android devices?
Where should I save my “Master Key”?
¿Tengo que usar los electrodos con la aplicación HealAdvisor Analyse?
La aplicación HealAdvisor Analyse se cae/congela al pulsar las listas.
¿Puedo cambiar el nombre o el contenido de la clave maestra?
¿Puedo minimizar la aplicación HealAdvisor Analyse mientras está ejecutando un análisis?
The synchronization of the HealAdvisor Analyse App is stuck at 10%
In the HealAdvisor Analyse App, my “Master Key” will no longer sync. It just keeps saying “Encryption in progress”, but never finishes.
I ordered the Bioenergetic Revitalization subscription and cannot get it to load. The buttons are greyed out
Aplicación Healy
Is there a limit to the number of programs we can run in the course of one day?
What does the progress percentage underneath the progress circle actually mean?
Can I upload my own frequencies to the Healy?
How do I manually update the Healy App?
Will the programs always be available on the Healy?
Constant reconnection when you move the Healy app to the background and then bring it back to the foreground
The Healy app displayed an incorrect serial number after scanning.
What is the minimum operating system requirement for Apple and Android devices?
¿Puedo responder a una llamada en el teléfono si el programa está en marcha o este se interrumpirá?
¿Por qué algunos programas de la aplicación Healy transmiten o cargan muy rápido?
No se abren los programas desde las aplicaciones Healy Watch o HealAdvisor: «Unbekanntes Program».
La aplicación pierde la conexión con el Healy a menudo.
Problemas con el indicador de contacto (círculo negro, blanco y gris)
¿Cómo se sabe si en el programa de frecuencia se utiliza «Indicación»?
¿Cómo se puede saber si en el programa de frecuencia se usa «Resonancia»?
¿Cómo se puede averiguar si en un programa se usa la lógica «tiempo real»?
Faltan programas de Healy después de la instalación.
¿Cuánto te puedes alejar del teléfono mientras se está ejecutando un programa sin desconectarte?
¿Cuántos programas puedo ejecutar en un día?
¿Se puede apagar el smartphone una vez iniciado un programa Healy?
¿Qué significan los números Hz y por qué no paran de cambiar?
When you try to connect Healy for the first time, you see (in red): “Anderes” device.
¿Por qué no siento nada? ¿Por qué siento unas frecuencias y otras no?
¿Qué es el enlace TAN de terapeutas?
¿Tengo que usar los electrodos para aplicarme un programa de frecuencia Healy?
¿Qué significa la notificación OK o NOK cuando se minimiza la aplicación Healy?
Veo 0 Hz cuando uso un programa Healy en concreto.
No siento nada cuando uso las pulseras.
Se me ha irritado la piel después de aplicar microcorrientes a través de los electrodos.
How can I clear the Bluetooth Cache on my phone?
My Healy is not connecting to the Healy App
How can I clear the App Cache on my phone?
The Healy App crashes/immediately closes when connecting to the Healy and my iPhone.
¿Puedo detener un programa antes de que acabe?
Healy Coil
What are the benefits of using the Healy Coil? How does the Healy Coil work?
How does the Healy work when used with the Healy Coil?
How does the HealAvisor Analyse App work?
Healy Backoffice
How does the sponsor link work?
Where in the Backoffice can a sponsor find a listing of their new Independent Healy World Member?
Can I change from Independent Healy World Member to Customer and then back to Independent Healy World Member?
I can't see all the pages of the Support Center.
I cannot download my commission invoice.
When uploading the required documents in the Backoffice, the error message 500 appears.
My dashboard does not seem to contain any information. What to do?
I can't watch the videos in my dashboard.
I am logged into the Backoffice, but I cannot click any of the buttons. The page does not respond.
I don't see any points for my newly registered Independent Healy World Members.
A downline of mine has bought an upgrade, but is shown in the Backoffice with the old version.
How can there be a negative volume of points in one leg?
My Independent Healy World Member is not visible in my binary tree.
I can't log in to the Backoffice or the store. I get the error message 500.
In my profile the correct country is stored, but when ordering in the store it changes.
In my backoffice there is an incorrect country setting. How can I change the country?
Can I become a distributor in a country where the market is not yet open?
The language is set incorrectly in my back office. How can I change this?
A Independent Healy World Member is placed automatically, however, in a different leg than I would like. Can I change this?
What promotional material can I use and where can I get it?
Since I switched from Independent Healy World Member to Customer, I can no longer log in to the shop.
Points have disappeared in my Backoffice that have not yet been paid out.
Can an Independent Healy World Member who has already been placed still be moved to the other leg?
Where can I see if my order was successful?
Is there a transition phase, where I can buy some products from both business models?
In alignment with the subscriptions, how can the members get PVs?
Why does Healy operate with the new business model?
Healy Shop
Can I select the shipping method, or the shipping company?
Will the order with a status (Failed/Pending Payment) be processed in the shop/Backoffice? // Are only the orders with the status "Processing/Completed" processed?
Will I receive an order confirmation by e-mail if the payment was successful?
Is just an upgrade to the next level possible?
How can I buy an upgrade? Where can I find the prices for upgrades?
Are the products on the shop page always updated? How do I know if a product is currently not available?
How can I transfer an order to another account?
Can I edit my order later? How can I change my order?
Why did I not receive a confirmation e-mail after registering?
How can I cancel my subscription?
I cannot access my account. What can I do?
My order has failed several times. What should I do?
Are there predefined packages or is there also the possibility to make your own selection?
Are there alternatives to the subscriptions?
Is it possible to book some additional program groups and modules?
How many programs, program groups and modules are included in the Healy Editions? What are the prices for the Healy Editions?
How can I get the warranty for the bracelets?
Does Healy offer different editions? Which editions does Healy offer and what do they contains?
Is it possible to charge my credit card again if the payment of an order was not successful?
I cannot choose a payment method.
The payment with PayPal does not work. What can I do?
Is the discount connected to a Healy?
How can I open and respond to a ticket as a customer?
What will happen with a subscription in case of a Healy device transfer? Who is getting the benefits of the devices and the discounts of the subscriptions?
What will happen with a subscription in case of a Healy device transfer? Who is getting the benefits of the devices and the discounts of the subscriptions?
Is there an opportunity to withdraw from an already signed contract?
How long is the accounting period for subscriptions and when does it begin?
What are the terms of payment for subscriptions?
What are the cancellation options?
I want to book 4 or more program grups or modules, but at several points of time. Can I still get the full discount?
I am interested in a self selected choice of program groups and modules. How does this work and how expensive is it?
The amount was debited from my account even though the order failed.
I would like to upgrade the Healy of a friend. How can I do this?
How can I cancel an order?
When do I get my refund after a return?
Who will cover the cost of the return label?
What payment options are available at Healy?
Is payment by installments possible?
I would like to order a subscription. What payment options do I have?
Why did the payment with my credit card fail?
Can the customer upgrade a Healy bought before 07/07/2021?
Can the customer upgrade a Healy bought before 07/07/2021?
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